Wish I had known about the gentle way to change people’s thoughts on processes, I seemed to have taken the bull in a China shop approach and rant and rave until something gave way. It seemed to work most times, but it builds animosity amongst your peers – and eventually they get thicker skins, much like the Rhino.

Having lived through that, I think that one should create the peace, then move to change. However, the peace comes after you have convinced most players/stake holders that the new way will be that much better, and normally after you have put your life on the line on it succeeding! I look forward to seeing the ways and means to create the peace – as it looks like the battle here is the peace and not the change!

Keep up the good work!

Malcolm